FAQ

How should I store maple syrup?
It is important to refrigerate pure maple syrup after opening. Maple syrup is a natural product and its sugar content is not high enough for it to be preserved at room temperature. If the bottle is not open, you can keep it in a dark and preferably cool place.

What is the shelf life of maple syrup?
Each bottle of maple syrup has a best before date printed on it. Once the bottle has been opened, the syrup should be used in the 12 following months, if preserved in the right conditions.

Are all maple syrups organic?
Maple syrup is not automatically organic, even if it comes from nature, as with fruits and vegetables. The organic rules and regulations are diverse and include the development of the maple grove, plant diversity, fertilization, pest control, scoring, and maple water collection and processing.

Are there any animal-based proteins in maple syrup?
No. All our syrups are vegan.

Does maple syrup contain allergens?
Our maple syrup is 100% pure ans gluten free, as is our birch syrup.

What does ‘single forest’ mean?
This means that 100% of the maple syrup we sell comes from our own family maple farm and is single origin. Most of the maple syrups on the market are blended. The uniqueness of our soils make the flavours in our syrup superior, so single forest, unblended maple syrup was a natural choice. This makes for a syrup of a higher quality and traceable from tree to plate. 

Why are there bubbles on my maple syrup?
Air bubbles can appear if the bottle has been shaken and will disappear over time. They are completely harmless.

How to open the waxed bottle?
Under the wax, there is a twist cap. So you can simply turn the cap and wax will break by itself. You can also take a knife to take it out.

There is a problem with my order; what should I do?
Oh no! We do our absolute best to offert an impeccable service to our clients. However, if a problem occurs, please contact us at [email protected] and we will be happy to assist you.

Do you ship internationally ?
We ship to Canada, the United States, France, the United Kingdom, Spain, Germany and Italy.

What are your shipping fees?
Standard shipping is always free.

What are your delivery times?
Standard shipping is 3 to 5 business days.

Can I track my order?
Yes, a tracking number will be sent to you.